Technical Requirements

Avoid public networks such as Universities or Libraries as well as Government Departments and other workplace networks, as firewall restrictions are often in place.

Video interview process

This will be a one-way video interview during which you will be asked a number of questions about your interest in the opportunity, your experience and professional attributes.

You’ll have the opportunity to take a practice question as many times to make sure you’re happy with the lighting and environment and also to get more comfortable with the process.

You will be required to record your responses to our questions, and these will be automatically saved and uploaded for our Evaluators to review. We are not only keen to hear your responses, but are also keen to see how you articulate your answers and present yourself.

Practice Question

Once you click Start Interview, you will find the Practice Question after the Getting Started page. The Practice Question enables you to see yourself and hear yourself back as well as familiarising you with the format of the interview. Your answers are not stored or shared and you can take a Practice Question as many times as you like before starting the interview.

Note: The interview will not automatically start when you have completed the Practice Question. You will be required to click I’m Ready! Start Interview to commence your video interview – good luck!

Your Environment

Please select a plain background and make sure your environment is well lit, quiet and free of movement. Ensure you pause any significant upload or download activities on your network to ensure a stable internet connection for this video interview.

Frequently asked questions

Yes, just click Retake Practice before you start the interview.

Often a simple restart of your device and router will kick start the process. Ensure you have no other Alcami sessions open in other tabs or browsers. Also ensure you have no active sessions for video platforms such as Zoom or Skype. If you are still experiencing connection issues, we recommend trying an alternative way to access the internet such as via a personal hotspot or mobile network. You can also try using a different device.

If your device has more than 1 camera and it has not selected the correct one, click on the camera icon in the address bar in Chrome and select the appropriate camera from the dropdown menu.

You should dress as you would for a face-to-face interview. If you are unsure about what is appropriate, it is better to be slightly more formal than informal.

You will have the opportunity to see how you appear on the video screen before you record your video interview.

Most laptops these days have built-in webcams which you may or not even be aware of. If you have never used the webcam facility, the Alcami Interactive system automatically detects whether a webcam is connected to a computer and enables the user to check video and sound quality. It’s a very easy process and you don’t have to be technical!

If there is no webcam on your computer system, a webcam can be purchased via at many online retailers for under $30 and typically can be delivered within 24-48 hours.

No, Alcami Interactive is a secure, browser-based application that does not require any software to be downloaded.

The Alcami Interactive application is designed with strict privacy compliance and security measures to protect both candidates and the company. A candidate’s video interview can only be reviewed by the selected hiring team of the organisation that the job relates to. Your privacy is important to us and if you would like to find out more, please read our privacy policy

Alcami Interactive is primarily used for first round interviewing and screening. By using Alcami Interactive, you have the opportunity to make a more personal impression on the entire interviewing panel at an early stage. This may speed up the process for you to get to the next stage.

  • A laptop or desktop computer with webcam and microphone, ideally using Google Chrome as your browser
  • Or; Apple iPhone or iPad, running a recent IOS version and Safari browser or an Android device using Google Chrome browser

As a candidate, the invitation you receive to take your video job interview will be from the employer you have applied to. It’s good news for you if you have been invited, as it means that the employer is interested in pursuing your application. The video interview responses that you record are secure and can only be viewed by the employer.

Bear in mind that other selected applicants will go through the same online job interview process as you, and once the video interviews are completed, the employer reviews and assesses the candidates for final selection. Video interviewing ensure fairness as all candidates for a particular job are given the same set of questions with the same amount of time allocated for each answer. This is your opportunity to ‘showcase’ yourself and let the employer know who you really are. If your application is only supported by your CV, you may miss out on a face-to-face interview later on

Queries & Assistance

If you require any technical support please email or call 1300 414 186

You can also access a chat channel in the interview where you can get support from a real person (not a chat bot!) 24 x 7